Thomas Walker (K15t Software)

1. Community
2. Backbone Issue Sync
3. Are you able to display issue sync information on jira card detail section?

Hi Deon, Thanks for your question! To achieve something like this, you could simply sync the issue key in the first project to a custom text field in the second project. You could then display the ...

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• Thomas Walker (K15t Software)
• Created October 22, 2018 15:34
• 0 votes

1. Community
2. Scroll ImageMap
3. anchor

Hi Duane, Thanks for your question. At the moment, linking to anchors isn't supported natively in Scroll ImageMap – however we are tracking a feature request for this feature at https://k15t.jira.c...

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• Thomas Walker (K15t Software)
• Created August 28, 2018 13:22
• 0 votes

1. Community
2. Backbone Issue Sync
3. How to view all Backbone Integrations on our Cloud JIRA instance

Hello Ganela,Thanks for the question. At the moment, there's not a way to get a full list of Backbone synchronizations on a Jira Cloud instance – I am sorry for any inconvenience this may cause.We ...

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• Thomas Walker (K15t Software)
• Created July 27, 2018 11:27
• 0 votes

1. Community
2. Backbone Issue Sync
3. How to set default Epic link

Hi Moiz, Thanks for your question. Backbone currently doesn't support setting a default field value for the Epic Link field. However, Backbone does support synchronizing the Epic Link field between...

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• Thomas Walker (K15t Software)
• Edited June 01, 2018 14:27
• 0 votes

1. Community
2. Backbone Issue Sync
3. Can your plugin support this use case?

Hi,  Thanks for the question. Just to clarify, do you want to synchronize issues created in Jira X to project A/B/C? Or do you only want to sync issues in one direction (A/B/C to X) but then also s...

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• Thomas Walker (K15t Software)
• Created May 28, 2018 11:58
• 0 votes

1. Community
2. Backbone Issue Sync
3. Is there a way to sync up old tickets from existing project to a new project?

Hello, Thanks for the question. You can achieve this by configuring a synchronization for the projects, and then triggering a resync for the synchronization in the direction 1st project -> 2nd proj...

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• Thomas Walker (K15t Software)
• Created May 28, 2018 09:14
• 0 votes

1. Community
2. Scroll ImageMap
3. Can't add new points to polygon in Scroll imageMap

Hello Nicholas, Thanks for the positive feedback, I'll make sure to pass it onto the Scroll ImageMap product team :). Regarding the issue – as a first step, could you please clear Chrome's local st...

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• Thomas Walker (K15t Software)
• Created May 17, 2018 12:37
• 0 votes

1. Community
2. Backbone Issue Sync
3. Status are transitionned only on manual Resync

Hi, Resyncing simply resends all the issue data that was updated since the last synchronization interval to the the synchronization partner. This means that if an error occurs causing data not to b...

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• Thomas Walker (K15t Software)
• Edited April 09, 2018 06:34
• 0 votes

1. Community
2. Backbone Issue Sync
3. Cannot Delete Integration: is it possible from database ?

Hi, Great to hear that you found a solution to your issue. Also, thanks for sharing – I'm sure it will be useful for anyone facing the same problem. If you'd like us to have a look at why the integ...

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• Thomas Walker (K15t Software)
• Created April 05, 2018 15:18
• 0 votes

1. Community
2. Scroll Documents
3. Scroll Documents within Jira Service Desk?

Hi Mary, Thanks for the question. Currently, Scroll Documents doesn't support publishing or approvals/workflows. This is because Scroll Documents is currently more geared towards providing tools to...

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• Thomas Walker (K15t Software)
• Edited March 22, 2018 08:37
• 0 votes