Multiple duplicates are generated when sync is started

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Nitesh S P

May 23, 2022 19:57

Hi Team,

When a sync is started from our end. There are multiple duplicates getting generated in short time. 3k duplicates in 30 Mins. We need your support. We evaluted our logs but there is nothing major we could identify. We have raised concerns through ticket as well but there is no response yet. We have all our syncs in stopped status. 

Hope you respond on this issue.

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• Official comment

  

  K15t Team May 24, 2022 07:51

  Hi Nitesh,

  I'm sorry to hear the sync is not working as you expected.

  Duplicate issues can happen for several reasons, e.g. having multiple syncs between the same projects or having a backup/cloned instance running Backbone as well.

  I noticed you already opened a ticket with us in our support system - so let's there have a look together what's causing the issue.

  Cheers,
  Liset (K15t)

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