Duplicate Issues are generating everytime

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Mirja Sattar Baig

March 24, 2022 04:32

Hi Team,

 

I am using Backbone sync for testing purpose and also synchronized Issues from Jira server to Server. But I am facing issue existing Issues are generating again in my Source Instance.

 

Could you please help me how can we troubleshoot and solve this kind of issues.

BR,

Sattar

1

• Official comment

  

  K15t Team March 28, 2022 13:43

  Hi Sattar,

  Thank you for your question.

  Duplicate issues can happen for several reasons, e.g. having multiple syncs between the same projects or having a backup/cloned instance running Backbone as well.

  To find the cause, I would suggest to reach out to us directly so we can have a look into your use case specifically. To do so, please open a ticket with us at support.k15t.com or mailing help@k15t.com. 

  Cheers,
  Liset (K15t)

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