Duplicate Issues are generating everytime
Hi Team,
I am using Backbone sync for testing purpose and also synchronized Issues from Jira server to Server. But I am facing issue existing Issues are generating again in my Source Instance.
Could you please help me how can we troubleshoot and solve this kind of issues.
BR,
Sattar
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Official comment
Hi Sattar,
Thank you for your question.
Duplicate issues can happen for several reasons, e.g. having multiple syncs between the same projects or having a backup/cloned instance running Backbone as well.
To find the cause, I would suggest to reach out to us directly so we can have a look into your use case specifically. To do so, please open a ticket with us at support.k15t.com or mailing help@k15t.com.
Cheers,
Liset (K15t)Comment actions
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