Resync a ticket with another ticket if the old one has been deleted


1 comment

  • Official comment
    K15t Team

    Hi Peter,

    Thank you for your question.

    Let’s say you have project A and project B. When you delete an issue that is synced on project B, Backbone will not immediately throw an error. However, if you update something on the issue in project A, or perform a resync, an error (issue does not exist) will be thrown in the troubleshooting.

    From this error in the troubleshooting you can choose to either not sync the ticket anymore or as you mention, create new ones on the receiver side (project B). You can also learn more about that here.

    I hope that answers your question but please let me know if something is still unclear.

    Liset (K15t)

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