Page tree doesn't load on IPad

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Kirstin Ebeling

January 27, 2021 15:05

I configured my scroll viewport for using 'article.pageTreeType=accordion'. It work's on Desktop browsers like Chrome or Safari. But if I call the url on IPad-Safari (IOS 13.1.1) the page tree doesn't visible. If I scroll several times then the content area the page tree appears. If I choose an entry in the page tree same behavior occurs.

You can try this by calling https://help.k15t.com/scroll-viewport/latest/server/basics-125708719.html with IPad Safari.

Please help!

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  Steffen Burzlaff February 04, 2021 16:07

  Hi Kristin,

  first of all sorry for the late answer.

  I tested this with an Ipad and it worked for me fine (OS 14.2) as well as older versions. Can you try to update you iOS to the latest version?

  Have you accepted or declined the cookie notice while browsing the site?

  If this problem persists on your side, feel free to reach out to us in support!

  Thanks and have a nice day.

  Best Regards,

  Steffen

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  Kirstin Ebeling February 11, 2021 08:48

  Now my Ipad has newest IOS 14.4 and I had excepted cookies on your side. Here is a short record 

  https://www.gmatic.de/20210211_k15t/20210211_092348K15t.mp4 

  Best Regards,

  Kirstin

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  K15t Team February 18, 2021 09:38

  Hello Kirstin,
  thanks for the additional information. 
  
  We were now able to reproduce this bug on I-pad 6th generation or lower for both Chrome and Safari. Does this also fit to the I-pad you were using?
  
  I also created this bug issue. Please sign up at https://k15t.jira.com/ to watch, comment on or vote for this issue. We'll then send a notification for every status update.
  
  Let me know if there is anything else we can do for you.
  
  Best regards, 
  Robert

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