Shift+Return lines not recognized in PDF Export

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jjarman

October 09, 2020 20:33

What's the difference between Shift+Return and just Return, especially when exporting to PDF?  I'm using numbers/bullets and to insert a blank line or to enter a line without a number/bullet but at the same time, preserve the numbering for subsequent lines, I use a Shift+Return.  It looks just how I want it in Confluence.  However, when I export to PDF, all of those blank lines from the Shift+Return are removed.

How do I get the PDF exporter to recognize the Shift+Return lines?

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  Thomas Rough (K15t) October 12, 2020 09:34 (Edited October 12, 2020 09:34)

  Hi there, thanks for reaching out to us. Following the submission of your support ticket (via help@k15t.com) I have also responded to you directly within this ticket.

  As mentioned in this response, whitespace in general should be preserved when exporting from Confluence. However, we are aware of a few things that may impact this in the export, depending on your Confluence deployment type that you're using (eg. Cloud and/or Server). Therefore, to investigate this further it would be great if you could send us the requested information (XML export and Debug export) in the open ticket so that we can take a further look into the export behaviour you've experienced.

  • XML export - To export the content of a single Confluence page, please follow these instructions: https://help.k15t.com/creating-a-xml-export-of-a-single-page-111903666.html

  • Debug export - To generate a PDF debug export for your affected content please follow the steps outlined in this documentation - https://help.k15t.com/scroll-pdf-exporter/latest/server/how-can-i-perform-a-debug-export-130126576

  Cheers, Thomas

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  Thomas Rough (K15t) October 13, 2020 13:33

  Hi Jay,

  As mentioned in your open ticket and for the benefit of this public thread, our developers have confirmed that the whitespace behaviour not being preserved is caused by a bug when exporting pages from the new Confluence editor with multiple successive empty paragraphs.

  You can keep a track of the issue here. All going to plan we should be deploying the new version which includes the fix to cloud by the end of this week: https://k15t.jira.com/browse/EXP-3113

  For now, to workaround you can actually use soft line breaks (shift + enter) to improve the output (preserve the whitespace).

  Cheers, Thomas (K15t)

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