Viewtracker code for customized Viewport

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3 comments

  • Avatar
    bitvoodoo Support

    Hi Sara

    We asked our development to look into it. And we will supply a fix to the FAQ. 

    Can you tell us what Viewtracker Version started showing this issue?

    Best Regards
    Niklas

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  • Avatar
    Sara.Pistoia

    Hello Niklas,

    Viewtracker 5.8.0 is the currently installed version.

    Thank you.

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  • Avatar
    Steffen Burzlaff

    Hi Sara,

    thanks for reaching out.

    We couldn't reproduce your issue. Could you send us some more information as a support request through this link:

    https://k15t.jira.com/servicedesk/customer/portal/3

    • Do you see any console log errors in your browser console when accessing a page anonymous?
    • Does the tracking work for logged in users, visiting the viewport?
    • Could you select the default Help Center theme and check if it's working there?


    Also it would be nice to link within the support request to this thread.

    Thanks and have a nice day.

    Best Regards,
    Steffen

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