Problem with Scroll WP Publisher

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valerie.laurin

July 15, 2020 15:11

Hi,

Recently, I got difficult to publish Confluence pages to WordPress.

Thanks.

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  Johanna Linaker (K15t) July 16, 2020 08:39

  Hi Valeri,

  Can you please reproduce the issue, and report the problem via the button in the error message?
  This will create a support ticket which will get sent to us and we will be able to investigate this issue more closely.

  Thanks,
  Johanna (K15t)

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  Thomas Rough (K15t) July 22, 2020 07:48

  Hi Valerie,

  It seems you have tried responding to us via our no-reply address which means your last response was not added to this thread. I was able to retrieve the text content of the reply but we don't have the contents of the video you also attached.

  "Hi Johanna, I will send you a video. For the confidential reason, I must blur and cut the footage. Have a nice day, Valérie"

  However, I was able to find the problem you reported from the error message and can confirm that the issue you've experienced is related to an open issue we have for WP Publisher which you can track here: https://k15t.jira.com/browse/EXP-3034. 

  Currently, we are working on a fix in our active sprint and therefore this should be resolved in one of our next releases. However, in the meantime, please sign up to our JIRA (via https://k15t.jira.com/) in order to watch and comment on this issue. We'll then send a notification for every status update.

  Thanks, Thomas (K15t)

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