GTM Scroll Viewport Help Center Theme

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    Steffen Burzlaff

    Hi Julia,

    thanks for reaching out to us.
    Did you also made use of the "exclude user group from tracking" option? If so, once you are logged in while looking at the viewport, the GTM code won't be included in the site. So to preview your GTM changes, you would need logout from Confluence first, so you are considered as a anonymous user for the theme which then will include the GTM code.

    Let me know if that helps.

    Thanks and have a nice day.


    Best Regards,
    Steffen

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    Julia Grubbe

    Hi Steffen,

    Thanks for the quick reply. No, I didn't use that option. I've just seen that viewport is requesting this URL: https://www.googletagmanager.com/gtag/js?id=GTM-(ourID)

    When I test it in Confluence by pasting the snippet in Custom HTML it works and the requested URL is this: https://www.googletagmanager.com/gtm.js?id=GTM-(ourID) not gtm. Can this be the issue?

    Further help is much appreciated :).

     

    Cheers,

    Julia

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