PDF created but content is: Error: null

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Tobias Grychtol-Matthaeus

March 05, 2020 15:52

I have a very small confluence page with some tables and one small graphic. I tried to export this confluence page into a PDF document.

The PDF is created and I got the "title page", which contains the title and the information about the Exporting date.

The second page is the table of content page and contains only: "No headings included" and the last page only contains: "Error: null".

The export function in confluence did not show any error messages. So I can not generate an error report. Is there any hint to find the problem?

 

Cheers, Tobias

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  Thomas Rough (K15t) March 06, 2020 14:22

  Hi Tobias,

  Thanks for reaching out to us.

  Can you send an XML of the page you're exporting, alongside a copy of your export template to support@k15t.com?

  To export the content of a single Confluence page, please follow these instructions: https://help.k15t.com/creating-a-xml-export-of-a-single-page-111903666.html.

  Additionally, can you confirm the version of our app that you're using and whether this issue occurs for other pages too?

  Cheers,Thomas

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  Wayne Reilly May 17, 2022 01:37

  Hi Thomas,

  I've got the same error message. What was the problem here and how was it resolved?

  Other pages are fine and print to PDF just fine. I'm not sure what is different exactly that could be causing the problem.

  Thanks, Wayne

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  K15t Team May 17, 2022 09:00 (Edited May 17, 2022 11:13)

  Hey Wayne Reilly, thanks for the message.

  There can be different reasons why the Error: null notification is printed in the export. For instance, one reason is due to broken images (that have incorrect storage format such as an empty ri:url element). Do you have a broken image on the page? 

  If not, can you send an XML of the page you're exporting, alongside a copy of your export template to help@k15t.com? To export the content of a single Confluence page, please follow these instructions: https://help.k15t.com/creating-a-xml-export-of-a-single-page-111903666.html.

  We can then investigate this further.

  Regards, Thomas (K15t)

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