Confluence - Scroll PDF export

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6 comments

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    Thomas Rough (K15t)

    Hi there,

    Thanks for your post. I have seen that you have also sent this same request to our support system and I have responded to you via the created ticket. I would recommend continuing the conversation in this ticket in the meantime and I can add any related information to this thread afterwards.

    Thanks, Thomas (K15t)

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    Guyto

    Hi Thomas,

    we tried to use the add on as external process and also segmentation.  but we need the final outcome to be that the PDF is downloaded  *immediately* when the user clicks the export button. i am not sure that improving the performance can bring us to that outcome.
    in that case i believe that the only possible solution is to render the doc "offline" and have it ready for download by the user.  can you maybe suggest how we can do that in confluence? we are open to hear also other suggestions

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    Thomas Rough (K15t)

    Hi,

    Thanks for the response.

    Unfortunately, in that case I don't think that you'll be able to achieve the immediate download(s) you require. Any exports with our Scroll Exporter apps will require a degree of time to process the pages from Confluence and then render the content. Additionally, the amount of content being exported, the type of content (eg. rich content) on the pages and the available memory for Confluence will all play a role in how long the export takes to complete. Are you able to upload an already generated export to a Confluence page and have your users just download this file instead (rather than go through the export process)?

    Thanks, Thomas (K15t)

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    Guyto

    Hi,

    Following our investigation to make download time faster We did some changes:

    VM memory increased from 8GB to 16GB. 

    Activated the segmentation mode for the exporter.

    Confluence Total Allocated Memory and Maximum Heap Size increased 

    Unfortunately, we got same results...

    How is that possible? 

    Can you please advise what can be done further to reduce download time for PDF export?

    Thanks,Guy

     

     

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    Thomas Rough (K15t)

    Hi Guy,

    Thanks for your reply.

    Were you using the external JVM to process your exports? If so, had you followed the steps to increase the memory via the advanced plugin (as this will be different to the normal allocation of memory for Confluence).

    To further investigate, would you be able to send us a support ZIP from your Confluence instance to further investigate the export time you're currently experiencing? To create a support ZIP, please follow these instructions. You can send this information to support@k15t.com and this will automatically create a support case where we can continue the conversation.

    Additionally, could you send us an XML export for the space that you're exporting? To export the content of Confluence pages, please follow these instructions: https://help.k15t.com/creating-a-xml-export-of-a-single-page-111903666.html.

    Cheers,Thomas (K15t)

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    Guyto

    Hi Thomas,

    Yes I did the steps to increase memory using the advanced plugin.

    Also send an email to support@k15t.com with support ZIP and XML export for the space.

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