Error exporting PDF.

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P. Loky

September 24, 2019 05:22

I can export single page into PDF, but I couldn't export Multiple pages into PDF and its displaying error message, saying "Contact Support Team". 

kindly provide the solution for this problem.

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  Roman Serazhiev September 25, 2019 10:09

  Hi, thanks for reaching out.

  Could you please share additional information to investigate the problem further

  • are you using Confluence Cloud or Server?
  • Is there an error or a stacktrace?

  Roman.

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  P. Loky September 25, 2019 10:20

  Hi,

  I am using Confluence Server. Its a error ( I have attached an screenshot for your reference).

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  Roman Serazhiev September 25, 2019 13:23

  Could you please send us Confluence support ZIP to support@k15t.com? You can click on the link in the error message to get the Support ZIP.

  Roman.

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  P. Loky September 26, 2019 05:36

  Attachment is sent to the given email ID.

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  P. Loky September 27, 2019 10:37

  Hi Exported entire space, its size comes around 10GB. Attached screenshot for your reference.

  

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  Roman Serazhiev September 30, 2019 08:45

  Hi.

  That's too big to easily share. Do you experience the same error when exporting a certain page on a tree of pages? If yes, could you share that page or just that page tree?

  Could you please share a support ZIP to the created support ticket so I can see the logs for the error message?

  Roman.

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