backbone sync is broken when renaming project key in remote

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Nancy Gui

May 26, 2019 05:56

We renamed the project key in remote. Then backbone sync is broken. I manually synced one ticket and a new ticket in local was created. The old ticket is no more in sync. How can I fix this issue? 

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• Official comment

  

  Matthias Gaiser May 27, 2019 06:50

  Hi Nancy,

  you just told us in a support ticket that you were able to solve the issue yourself.

  As a reference for other users, we also have this help article about renaming project keys.

  Cheers,
  Matthias.

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  Nancy Gui May 27, 2019 06:52

  Thanks Matt. The issue has been fixed following this article. 

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  Matthias Gaiser May 27, 2019 08:34

  Thank you for the feedback.

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