Crashed exported PDF document

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Ddarbinyan

September 17, 2018 06:54

Dear support!

first, pls note that our subscription expired. I dont know if support is available now but hope you can help.

when exporting document to pdf (using standart "Article" template) we receive "crashed" result (i attached the screenshot of relusting .pdf here)

we tried to found "hidden" characters in code but couldn't see any real affecting garbage.

Can you help ?

If needed - let me know what kind of info i should send to you

 

thanks and regards

David

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  Thomas Rough (K15t) September 18, 2018 09:46

  Hi there, 

  Thanks for your post. 

  In order to investigate this matter further, please can you reach out to us via support@k15t.com. 

  It would be great if you could include your specific customized template and an XML export for the affected pages that you're exporting. 

  Cheers, Thomas (K15t Software)

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