Is there a way to sync up old tickets from existing project to a new project?
I have a project with a number of tickets. I have a new project in different JIRA instance. What I want to do is add old tickets from the 1st project to 2nd project. And then, sync up the two project via synchronizations. Can I do so within Backbone or have to do it outside Backbone?
Thanks for the question. You can achieve this by configuring a synchronization for the projects, and then triggering a resync for the synchronization in the direction 1st project -> 2nd project.
When you trigger a resync, Backbone will then 'see' the resynced issues and synchronize them to the other side.
If you want to limit the synchronized issues, you can set a JQL rule when triggering the resync and then limit the resynced issues according to any JQL rule you wish.
I hope this clarifies things, if you have any further questions I'll be happy to help.
Please sign in to leave a comment.