I'm having an issue with synchronising workflow statuses: the tickets are only updated if I perform a manual "Resync".
I have found the following line in the logs:
2018-04-06 15:58:01,510 PsmqAsyncExecutors-job:thread-3 WARN syncuser 958x1388x1 3ic0d4 192.168.4.33 /rest/api/2/issue/CYSZI-27/transitions [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist
I think this may come from the fact that I'm synchronising a Service Desk Jira with a Jira Software.
I have two questions:
- What is exactely happening behind the scene of the 'Resync' action that would not be happening during the 'normal' synchronisation ?
- Where can I find the logs of what may be happening during this 'Resync' action ?
Thanks for your help.
Please sign in to leave a comment.