Cannot Delete Integration: is it possible from database ?



  • Avatar
    F. Brollo

    Okay, for anyone interested I've found the table that seem to reference this CON-2-CYS key.

    The table is AO_A912D8_CONNECTOR_CONFIG.

    But while watching the DB structure, I had the idea to just uninstall and re-install the plugin to check if those table aren't removed and re-created. I'll let you know how it goes.

  • Avatar
    F. Brollo (Edited )

    Okay so I uninstalled and re-installed the plugin Backbone Issue Sync.

    After that I was able to delete the synchronisation (Integration) without any issue.

    Hope this will help someone.

    Edit: disabling the faulty synchronisation did not make it stop. If this happens to you: change the password for your Synchronisation User. It will stop any previous synchronisation from running.

  • Avatar
    Thomas Walker (K15t Software)


    Great to hear that you found a solution to your issue. Also, thanks for sharing – I'm sure it will be useful for anyone facing the same problem.

    If you'd like us to have a look at why the integration couldn't be removed, please send a Backbone support ZIP to and we'll investigate.

    Cheers, Tom.

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