Scroll Documents within Jira Service Desk?

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Mary Connor

March 21, 2018 16:58

We use Jira Service Desk with Confluence Cloud for product support, and I hope to migrate our secure product docs to reside within that single space that our customers are authorized to see. (JSD customers are not named Confluence users; they can only access a single space that's designated as their knowledge base.)

 

Would Scroll Documents let me create user guides inside of that one general-purpose space, having the unreleased versions of the guides hidden from customers? If not, is there any method or workaround for publishing a version from Scroll Documents into a JSD-used space?

 

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  Thomas Walker (K15t Software) March 22, 2018 08:35 (Edited March 22, 2018 08:37)

  Hi Mary,

  Thanks for the question.

  Currently, Scroll Documents doesn't support publishing or approvals/workflows. This is because Scroll Documents is currently more geared towards providing tools to make the management of internal business documents more effective in Confluence, rather than for delivering user-facing documentation.

  Regarding a possible workaround – as things stand, there's no simple workaround to achieve this.

  I've created some issues for workflows/approvals and publishing documents in our Jira at https://k15t.jira.com/browse/SDV-17 and https://k15t.jira.com/browse/SDV-10. However, the next major milestones in our roadmap are creating a server version, and also adding support for creating documents from blueprints, so I can't say for sure right now when or if these features will be implemented.

  Cheers, Tom.

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  Mary Connor December 16, 2018 15:19

  Followup: I did migrate our product docs into the JSD KB space -- all one happy-ish family!

  Given that authoring is now rooted in the KB space (so no publishing requirement), would Scroll Documents work, pushing archives off to new spaces?

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