logo disappears

Comments

22 comments

  • Avatar
    Guy Eden

    Hi Cora,

    I had the same issue - http://support.k15t.com/entries/20434093-resource-file-gif-occasionally-disappears

    So there does appear to be some bug here.

  • Avatar
    Cora Egli

    Hi Guy

    Thanks for letting me know - I am sorry, I thought I had carefully read all entries in the forum. Let's hope there won't be the need for a third entry :-)

  • Avatar
    Jens Rutschmann

    Hi Cora and Guy,

    actually we hoped this was already fixed since we could never reproduce it. We heard from some customers about problems with broken templates and added some safety checks in the past for these issues.

    Does your template have any other resources besides the logo ?
    Does the filename of the logo file contain any special characters like German umlauts etc. ?

     

    Best regards,
    Jens

  • Avatar
    Cora Egli

    Hi Jens

    Thanks for contacting us. Our logo's lame is webcraft_RGB_500px.jpg - no special characters as far as I can tell.

    This is the only resource we use in our templates. Would it help you to take a look at our template?

    Best regards,

    Cora

  • Avatar
    briburt

    I'm experiencing the same thing. Every time I go to edit the template, all uploaded resources (in this case png files) disappear and have to be added back in manually. It is not  an intermittent problem, but occurs every time the PDF template is edited. We are using the current version of the PDF export plugin, but saw identical behavior on the previous version.

  • Avatar
    Guy Eden

    Our filename is LSE_logoA_pos_trasp.gif, and this is the only resource there.

  • Avatar
    Jens Rutschmann

    Hi folks,

    this issue seems to be a lot more common than I thought. It is strange that we were not able to reproduce this when it was reported for the first time.

    Is anyone able to reproduce it reliably (or at least most of the time) with a new template? I'd really like to fix this bug as it is indeed quite annoying.

     

    Best regards,
    Jens

  • Avatar
    Jens Rutschmann

    It would also be interesting to know which database you are using and whether you are creating a global template or a space template.

    What operating system is your Confluence server running ?

    Best regards,
    Jens

  • Avatar
    Guy Eden

    In our case:

    • global template
    • MySQL database
    • Confluence 3.3
  • Avatar
    Cora Egli

    Ours: global template, Confluence 3.5.3

    Would you like to have a look at our template? If yes, how could I send it to you?

  • Avatar
    Jens Rutschmann

    Hi Cora,

    the templates can be sent as text files, but there is no nice way to get this text.

    On the templates overview page (global or space), copy the address of the "Remove" link. It should contain something like ("htttp" is actually only "http", but the forum software shortens links)

    htttp://localhost:1990/confluence/admin/com.k15t.scroll.pdf/templates.action?action=delete&templateId=-7F0000010133127AE96DF7C601D720D5

    The first part ("http://localhost:1990/confluence") is different for all systems, and the template ID at the end as well. From these two parts you need to create a link like the following:

    htttp://localhost:1990/confluence/rest/scroll-pdf/1.0/templates/-7F0000010133127AE96DF7C601D720D5

    Once you got that link for your system and template, just open it in your web browser and save the content as file, then send the file to us (either as attachment to this forum thread or as email to support@k15t.com)

    Also it would be interesting if you could send us one version of the template where the resource is still present and one version where it is missing.

    Thanks !!!

     

    PS: Which database are you using for Confluence ?

  • Avatar
    Cora Egli

    Hi Jens

    This file looks strange, but hopefully you will still be able to do something with it.

    This version is *without* the resource (must have dropped out again). I will send the file with resource in my next posting.

    Database: MySQL 5.0.51




    -0A0000D801326C1B6744B00301C879E0
  • Avatar
    Cora Egli

    Right, this version *with* logo looks just exactly the same, but here you go...




    -0A0000D801326C1B6744B00301C879E0(1)
  • Avatar
    Jens Rutschmann

    @Cora: The files just start equal, the second one contains one more resource - the one for your logo. Btw. this is simply JSON syntax

     

    @All:
    Can you please check if your Confluence log contains WARN entries starting with this text: "Could not find attachment with location"
    Full messages should similar to this one:

    Could not find attachment with location '/download/attachments/131074/0A0000D80133174D84CBA06B005BD5BC-logo.png?version=1&modificationDate=1318945916109' for resource with target location 'logo.png'.

    These log messages should occur if loading a template when a resource was lost. The location mentioned in these messages is actually the URL from which a download of the resource should be possible.

    Please also try if you can download the resource using this URL. You may need to complete the URL to look like: http://localhost:1990/confluence/download/attachments/....

  • Avatar
    briburt

    (sorry... Just catching up with this thread)

    Our environment is as follows:

    • MySQL database
    • Confluence 3.5.9
    • CentOS Linux
    Tried to download resources using the URL from the log for a template in which the resources had disappeared from the Scroll PDF UI, but without success.
  • Avatar
    Cora Egli

    Hello,

    Any news on this issue? I was unable to look at our Confluence log, did somebody else check it?

  • Avatar
    Stefan Kleineikenscheidt

    Hi Cora,

    this is a bug in the template UI and we will fix it in the next minor release of the Scroll Wiki PDF Exporter (2.3). The next release will focus on the complete template UI, so it will not only fix this bug but also bring other improvements to the UI.

    I can't make any promises, but we currently plan get it out in Q1/2012.

    -Stefan

  • Avatar
    Jens Rutschmann

    Hi all,

    I just want to give you a short status update. The latest version of the PDF Exporter can be configured to write more debugging messages to the log file. We are currently waiting for one user to send us the log file and will then look into this again. If this log does not help us in finding the issue I might ask you as well for such logs, but please wait until then before sending it :-)

    Best regards,
    Jens

  • Avatar
    Jessica Reed

    This problem is occurring for me in 2.3.1. Jens, if there's anything I can send, please let me know. I'm adding resources to space templates, also with no special characters (Maxifier_notagline_RGB.jpg).

  • Avatar
    Paul Hahler

    Hi all,

    this problem is still occuring in our environment too! We have Confluence 3.5.13 and pdf Exporter 2.3.1 installed. Do you need logs from us? Adding space logos during export was one of the unique points why we bought the exporter in the first place.

    Hope to get an update soon!

  • Avatar
    Jens Rutschmann

    Hi all,

    we've added more debugging output to the component that loads and saves the templates in one of the latest versions.

    Can you please go to the Confluence logging configuration screen and set the logging level for the logger / category "com.k15t" to "DEBUG".
    Please have a look here for more information on how to do this:
    http://confluence.atlassian.com/display/DOC/Configuring+Logging
    http://confluence.atlassian.com/display/DOC/Working+with+Confluence+Logs

    Then please reproduce the problem and send us the log files to: support@k15t.com
    If you can't reproduce it then please don't send the log files - they won't help in this case.

     

    Best regards,
    Jens

  • Avatar
    Jens Rutschmann

    Hi all,

    I just wanted to let you know that this issue will be fixed with the upcoming version 2.3.5 which is currently in the approval process of the Atlassian marketplace. It should be available within the next few days.

    Best regards,
    Jens

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