logo disappears
I have changed one of our PDF templates countless times. About every second time I did this, the logo that I had uploaded via "resources" was no longer shown in the PDF. I had to add the logo again every time, which is tiresome.
I wonder if other users had the same problem in their templates?
Regards, Cora
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Hi Cora,
I had the same issue - http://support.k15t.com/entries/20434093-resource-file-gif-occasionally-disappears
So there does appear to be some bug here.
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Hi Cora and Guy,
actually we hoped this was already fixed since we could never reproduce it. We heard from some customers about problems with broken templates and added some safety checks in the past for these issues.
Does your template have any other resources besides the logo ?
Does the filename of the logo file contain any special characters like German umlauts etc. ?Best regards,
Jens -
I'm experiencing the same thing. Every time I go to edit the template, all uploaded resources (in this case png files) disappear and have to be added back in manually. It is not an intermittent problem, but occurs every time the PDF template is edited. We are using the current version of the PDF export plugin, but saw identical behavior on the previous version.
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Hi folks,
this issue seems to be a lot more common than I thought. It is strange that we were not able to reproduce this when it was reported for the first time.
Is anyone able to reproduce it reliably (or at least most of the time) with a new template? I'd really like to fix this bug as it is indeed quite annoying.
Best regards,
Jens -
Hi Cora,
the templates can be sent as text files, but there is no nice way to get this text.
On the templates overview page (global or space), copy the address of the "Remove" link. It should contain something like ("htttp" is actually only "http", but the forum software shortens links)
htttp://localhost:1990/confluence/admin/com.k15t.scroll.pdf/templates.action?action=delete&templateId=-7F0000010133127AE96DF7C601D720D5
The first part ("http://localhost:1990/confluence") is different for all systems, and the template ID at the end as well. From these two parts you need to create a link like the following:
htttp://localhost:1990/confluence/rest/scroll-pdf/1.0/templates/-7F0000010133127AE96DF7C601D720D5
Once you got that link for your system and template, just open it in your web browser and save the content as file, then send the file to us (either as attachment to this forum thread or as email to support@k15t.com)
Also it would be interesting if you could send us one version of the template where the resource is still present and one version where it is missing.
Thanks !!!
PS: Which database are you using for Confluence ?
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Hi Jens
This file looks strange, but hopefully you will still be able to do something with it.
This version is *without* the resource (must have dropped out again). I will send the file with resource in my next posting.
Database: MySQL 5.0.51
-0A0000D801326C1B6744B00301C879E0 -
Right, this version *with* logo looks just exactly the same, but here you go...
-0A0000D801326C1B6744B00301C879E0(1) -
@Cora: The files just start equal, the second one contains one more resource - the one for your logo. Btw. this is simply JSON syntax
@All:
Can you please check if your Confluence log contains WARN entries starting with this text: "Could not find attachment with location"
Full messages should similar to this one:Could not find attachment with location '/download/attachments/131074/0A0000D80133174D84CBA06B005BD5BC-logo.png?version=1&modificationDate=1318945916109' for resource with target location 'logo.png'.
These log messages should occur if loading a template when a resource was lost. The location mentioned in these messages is actually the URL from which a download of the resource should be possible.
Please also try if you can download the resource using this URL. You may need to complete the URL to look like: http://localhost:1990/confluence/download/attachments/....
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Hi Cora,
this is a bug in the template UI and we will fix it in the next minor release of the Scroll Wiki PDF Exporter (2.3). The next release will focus on the complete template UI, so it will not only fix this bug but also bring other improvements to the UI.
I can't make any promises, but we currently plan get it out in Q1/2012.
-Stefan
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Hi all,
I just want to give you a short status update. The latest version of the PDF Exporter can be configured to write more debugging messages to the log file. We are currently waiting for one user to send us the log file and will then look into this again. If this log does not help us in finding the issue I might ask you as well for such logs, but please wait until then before sending it :-)
Best regards,
Jens -
Hi all,
this problem is still occuring in our environment too! We have Confluence 3.5.13 and pdf Exporter 2.3.1 installed. Do you need logs from us? Adding space logos during export was one of the unique points why we bought the exporter in the first place.
Hope to get an update soon!
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Hi all,
we've added more debugging output to the component that loads and saves the templates in one of the latest versions.
Can you please go to the Confluence logging configuration screen and set the logging level for the logger / category "com.k15t" to "DEBUG".
Please have a look here for more information on how to do this:
http://confluence.atlassian.com/display/DOC/Configuring+Logging
http://confluence.atlassian.com/display/DOC/Working+with+Confluence+LogsThen please reproduce the problem and send us the log files to: support@k15t.com
If you can't reproduce it then please don't send the log files - they won't help in this case.Best regards,
Jens
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