Scroll word exporter throws "Aspose Words has been interrupted by a user request"
When I tried export to word in our confluence server version (7.13.7), scroll word exporter (5.7.1), after 30-35 minutes, we got below error in Atlassian-confluence.log. We were trying to export 127 pages (parent+children). Export displays 100% complete, but word file is not downloaded. What could be the reason for this ?
2023-05-19 09:19:53,676 ERROR [scroll-office-export:thread-1] [scroll.words.exporter.WordsExporter] finalProcessing Error updating fields in the export file
-- url: /plugins/servlet/scroll-office/api/exports | traceId: c6ff63582bacd243 | userName: XXXXXXXX | jobId: 8f64ec4e-cf23-43a0-9130-d89b17538665
java.lang.RuntimeException: java.lang.InterruptedException: Aspose.Words has been interrupted by a user request.
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Hey Rilwan Ahmed,
Are you able to update to the latest version of Scroll Word Exporter v5.11 and check if the issue still occurs? This will help to rule out if any previously fixed bugs and/or updates to the external library we use in the app have resolved the problem.
If the problem still persists can you reach out to us via help@k15t.com and send us a support zip after you have reproducedthe issue. We can then further check the collected information.
To create a support ZIP, please follow these instructions.
Many thanks,
Thomas (K15t)
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