email issue sync, stuck at "UPDATE REQUIRED"

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epohl

January 11, 2018 16:30

 

 

 HI.

Using email sync for syncing project issues with BackBone.

After I vonfigure which issue types to sync on master I got this on 

server and master is "WAITING FOR SLAVE" .

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  Roman Serazhiev January 12, 2018 07:32

  Hi, thanks for reaching out.

  Could you please share a bit more information about your setup:

  1. Which versions of Jira are you using? Which version of Backbone is installed on bother instances?
  2. Is there any errors in the Support ZIP (which you can generate in Troubleshooting section)?
  3. Are you using email or file-based approach: https://help.k15t.com/backbone-issue-sync/latest/server/create-and-update-an-integration-115873164.html?

  Cheers,
  Roman.

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