Blank Editor in Confluence 6

We have the following Problem after Upgrading Confluence to Version 6.0.6 (from 5.10.0) in our test environment:

When trying to edit any page in any Scroll Versions controlled space the editor is simply blank.
Everything below the permalink is not shown (including the title).
Inspecting the HTML of the page shows everything is there but is not rendered.
Even the cursor can be moved (but is not visible) and content can blindly be edited and saved.

Synchrony is working fine in any of the non versioned spaces and even deactivating the collaborative editing system wide does not help.

We are using the newest Scroll Versions Plugin 3.4.2 and the problem does occur with all of our tested Browsers.

Do you have any information about this problem?

Best regards

Denny

Nils Bier March 21, 2017 10:57

Hi Denny,

Thanks for reporting this. We haven't yet experienced any similar behavior.

To further investigate, it would be great if you could send us an email with further details to support@k15t.com (which will automatically create a support request in our support system), e.g.

Are there any error messages displayed in the browser console when opening the page?
Do you have a custom template in the affected Confluence space?
Does it work as expected in default Confluence spaces?

Additionally it would be great if you could send us a Confluence Support ZIP as well. To create a support ZIP in Confluence, please follow these instructions: https://help.k15t.com/creating-a-support-zip-111903659.html

We'll then be able to have a closer look and will come back to you via our support system.

Best,
Nils

Denny Scherer March 22, 2017 12:50

Thank you. I opened the support request and provided the needed details.

Blank Editor in Confluence 6

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