Entire project shuts down on error


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    Matthias Gaiser

    Hi Mike,

    usually, Backbone only stops the sync for a single issue if an error with this issue occurs. So, usually it should stay up and keep syncing.

    Please create a private support ticket and send us your Backbone support.zip which you can find in the troubleshooting section for your integration. If you could additionally, provide us a rough date and time when the error/stopping occurred, this would speed up our analyzation.


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