Scroll Versions Simple Workflow - Issues Changing Status

June 12, 2017 16:40

We have been experiencing issues when attempting to change the workflow status. Simple Workflow is enabled on the space.

On a Versioned page, click Draft and nothing happens. The window to select Submit does not appear. I have to click several times, navigate away and navigate back or refresh a few times to get it to work for most pages. Some articles work the first time I try but not many. I've even tried multiple browsers to rule that out.

Has anyone experienced this issue? Any suggested workarounds? We would really LOVE to use the workflow and the workflow report to manage reviews.

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7 comments

Roman Serazhiev June 13, 2017 12:07

Hi Sara,

It would be great if you could provide more information about which browsers you tried and which version of the add and Confluence you are using. If this information if private, feel free to share it by sending an email to support@k15t.com.

Cheers,
Roman.

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Sara.Pistoia June 13, 2017 15:31 (Edited June 13, 2017 15:44)

Confluence 5.9.7

Safari 10.0

Google Chrome Version 58.0.3029.110 (64-bit)

Internet Explorer 11.0.9600.18665

FireFox 53.0.3 (64-bit)

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Sara.Pistoia June 27, 2017 17:10

Any further information on this issue would be appreciated. We are still having several issues with using the Workflow.

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Roman Serazhiev July 10, 2017 11:28
Hi Sara,

Thanks for the provided information. Could you please generate and send a Support ZIP to support@k15t.com? To create a support ZIP in Confluence, please follow these instructions: https://help.k15t.com/creating-a-support-zip-111903659.html

It would also be great if you could provide additional information:
- Can you reproduce the same issue in a brand new space or any other spaces?
- Which version of Scroll Versions are you using? Please update to the latest release in case it is not and try to reproduce the issue.
- If the issue can only be reproduced in one space, please send the XML export of this space to support@k15t.com. To create a full XML export of a space, please follow these instructions: https://help.k15t.com/creating-a-xml-export-of-a-space-111903671.html.
Looking forward to hearing from you.

Cheers,
Roman.
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Gilbert Deziel August 11, 2017 17:33 (Edited August 11, 2017 17:34)

Same problem here:

Confluence 6.2.2
Firefox 54.0.1
Chrome 60.0.3112
Scroll Versions 3.7.1
Occuring in multiple spaces (including new ones)

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Nils Bier August 15, 2017 15:21

Hi Gilbert,

Thanks for reporting. Could you please generate and send a Support ZIP to support@k15t.com? To create a support ZIP in Confluence, please follow these instructions: https://help.k15t.com/creating-a-support-zip-111903659.html

Additionally, it would be great if you could also gather browser's console logs when reproducing the issue? How to do it is described here.

We'll then further investigate and will come back to you.

Best,
Nils

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Nils Bier August 22, 2017 15:12
Hi everyone,

We were able to reproduce the problem and have created an issue in our JIRA System: https://k15t.jira.com/browse/VSN-3482

It looks like this occurs with slow network connections. As a workaround, you could try the following:
1. Wait until page is loaded
2. Open remove page dialog
3. Close the remove dialog and open the workflow dialog (as remove and workflow are using the same approach to be loaded the workflow dialog is loaded).
Alternatively please check if you can somehow improve your internet connection.

Please let me know if that helps. We'll try to fix the issue in an upcoming version of Scroll Versions.

Please sign up at https://k15t.jira.com/secure/Signup!default.jspa to watch, comment on or vote for this issue. We'll then send a notification for every status update.

Best,

Nils
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