Project-to-project syncing?

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3 comments

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    Roman Serazhiev

    Hi Steve,
    Yes, Backbone can sync information between two projects within one JIRA. If you would like to sync information between multiple project within one JIRA, only one valid Backbone license is required. If you would like to sync between multiple JIRAs, you have to apply a separate license for each server. A user count of a license count has to match the user count of a JIRA this license ins applied to.

    Could you please share your use case for showing changes in the comments tab? Why does Activity tab not working for you?

    Cheers,
    Roman.

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    Steve (Edited )

    Roman,

    Thanks for the response, this is good news.

    In the past we've had problems with developers putting information into our bug tracker for their own purposes, such as sprint completion date.  The engineers then see this date and misinterpret it as a promised delivery date.  They communicate the date to customers, and later when the issue is pushed back a few sprints we run into problems with the customers.

    Currently we have a separate JIRA project for each department. Issues are essentially replicated in each project, and we have some scripts to sync the fields that are okay for the other department to see.  Additionally, we have a custom field in each project for inter-department communication.  When non-emtpy, the sync scripts will generate a comment on the duplicate issue in the other project, and then clear the field. The purpose is to keep all the relevant communication bundled with the issue, so if it gets passed off to someone else they have everything in once place. For example, the developer could request log files via this field, and the sync scripts would generate a comment on the engineering issue.  After the engineer attached the log to their issue, the sync scripts would copy that into the development issue.

    Our current sync scripts are a nightmare to maintain and have a negative impact on performance.  I'm looking for a replacement.

    Thanks

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    Roman Serazhiev

    Hi Steve,

    I think Backbone would be the best replacement for the collection of scripts that currently have. It fits perfectly as a tool that could achieve what you want. Give it a try for free: https://marketplace.atlassian.com/plugins/com.k15t.backbone.backbone-issue-sync/server/overview.

    If you have any further questions or want to set up a web session, feel free to reach out to support@k15t.com

    Cheers,
    Roman.

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